Refund policy
Last updated: November 7, 2026
We want you to love your BelleBrow kit. If something isn't right, you have 30 days from the day your order is delivered to request a return.
Eligibility
- Requests must be made within 30 days of delivery.
- Because this is a cosmetic product, items must be unused and returned in their original packaging. For hygiene reasons, we can't accept returns of brow powder stamps that have been opened or used.
- You'll need your order number or proof of purchase.
How to start a return
Email us at ContactBelleBeautyUS@gmail.com with your order number and the reason for your return. We'll reply with the return address and instructions. Items sent back without first requesting a return can't be accepted.
Return shipping
The customer is responsible for return shipping costs. We recommend a trackable shipping service, since we can't be responsible for returns lost in transit. Original shipping is free, so no shipping charges are deducted from your refund.
Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund at no cost to you, and you won't need to pay any return shipping.
Exchanges
Ordered the wrong shade? Contact us before using the product and we'll help you exchange it for another shade. Return shipping for exchanges is paid by the customer.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
Questions
Contact us anytime at ContactBelleBeautyUS@gmail.com.